Domestic Shipping Policy
Shipment processing time
All orders are processed within 1 business day of receipt. Orders are not processed or shipped from Friday 5 pm through Sunday, or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.
Shipping rates and delivery estimates
We offer free delivery on all products. We post 1st class Royal Mail so you can expect delivery in 1-2 working days.
International Shipping Policy
We ship worldwide.
Incorrect Shipping Addresses and Refused Delivery
We make every attempt to validate the shipping address provided at checkout to ensure it’s recognised as a valid address. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.
Exclusive Memorials will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.
Missing or Stolen Shipments
If you didn’t receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:
- Call 0333 772 9192
- Or alert us at [email protected]
Refunds/Returns Policy
Orders may only be cancelled within 24 hours of initial order placement in writing by email to [email protected]. If no design work has been carried out, we will offer a full refund. We do not refund orders once the proofs have been sent to the customer.
It is the customer’s responsibility to ensure that the proof is correct in all areas. Please be sure to double-check spelling, dates, grammar, layout and design before approving artwork. If a proof containing errors is approved by the customer, customer is responsible for payment of all original costs of printing.
It is the responsibility of the customer to provide a high resolution photograph, we recommend 300dpi or above. No refunds will be offered if the photographs provided by the customer are of low resolution and result in poor print quality.
If your cards arrive incorrect due to errors on our part, a free reprint will be offered. If your order was dispatched by us within the specified turnaround but is delayed, lost or stolen whilst in the care of the postal services then a free reprint will be offered.
